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Retriever
A Retriever Labs Product
SUPPORT
GUIDE
EST. 2026
Guide

Messaging your members

Send a short note to everyone who has your pass installed - a slow-day nudge or an offer.

From your dashboard you can broadcast a short message to everyone who has your wallet pass installed - great for a quiet-afternoon nudge or a limited offer.

The Send a message broadcast card on the dashboard
Send a message - it lands on members' installed passes

How it works

Type your message and send. It appears as an update on the customer's Apple or Google Wallet pass. Keep it short and specific, e.g. "2-for-1 lattes today till 3pm".

Good to know

  • It reaches members who installed the pass and allow updates - not those who only use the web card.
  • You can send one broadcast every 7 days, so make each one count.
  • Wallet updates can take a few minutes to land; it isn't instant like a text.
R E T R I E V E R

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