Using the scanner

The scanner is where staff award and redeem. Owners open it from the dashboard sidebar; managers and team members land on their assigned branch scanner when they sign in.

Award a stamp

Point the camera at the customer's wallet QR - it stamps automatically and shows a confirmation with their new balance. No tapping required.

Branch scanners

Pro Max branches all scan the same customer wallet passes and share one brand-wide balance. The branch scanner only changes the operations layer: scan history, staff activity, manager dashboards and branch reporting.

Award more than one

For a multi-item order (e.g. someone buys 3 coffees), tap the quantity 1–5 at the top before you scan - the scan then adds that many at once.

No pass on them?

Use Look up by phoneright on the scanner. It finds the member and awards the same as a scan - handy when a phone's dead or the pass isn't installed.

Redeem a reward

When a customer reaches your threshold, the scanner shows a Redeem button instead of auto-stamping. Tap it and their card resets to start the next reward.

Made a mistake?

The confirmation screen has an Undo button that reverses the exact stamp or redeem you just recorded.

Install it like an app

Add the scanner to your phone's home screen so it opens like an app and remembers the camera permission (no re-prompt each shift). See Add the scanner to your phone's home screen for step-by-step instructions.

In-app browsers (Instagram, Messenger, etc.) block the camera on iPhone. If the camera won't start, open the page in Safari or Chrome - or just use phone look-up.